Returns from within Germany
If you want to return something, please use the return label included in the package. Enter the corresponding quantity and reason for the return and place the item(s) to be returned in the original packaging along with the return label. Direct exchange of goods is not possible. You can return the item(s) and place a new order for a different color or size.
Return from Germany
Please affix the DHL return label included in the package to the shipment and take the package to the nearest branch of Deutsche Post.
Return from Abroad
For returns from abroad, the buyer is responsible for the return costs. Please package the item(s) to be returned with a copy of the invoice. Please affix sufficient postage to the package and send it to the following address:
bruno banani Underwear GmbH
We will process your return as quickly as possible. For the refund, we will use the same payment method you used for your order. If you have any questions, please contact us by email at: email@example.com
- For online transfers and advance payment payments, a credit to your bank account from which the transfer was made.
- For PayPal payments, a credit to your PayPal account. Whether the amount remains on your PayPal account for another purchase or is transferred back to your bank account is something you can decide on PayPal. We have no influence on this.
- For payment with Amazon Pay, a refund via Amazon Pay.